DegenCity Privacy Policy

At DegenCity Casino, we understand that your personal information matters, and we are committed to protecting it whenever you use our platform. This policy explains how we at DegenCity collect, use, store, and safeguard your data when you register, deposit, play, or withdraw funds through our services. By using DegenCity Casino, you agree to the practices described below.

Information We Collect

When you create an account or use our services, we collect several categories of information necessary to provide you with a secure and compliant gaming experience. We gather this data directly from you, automatically through your use of our site, and occasionally from third parties such as payment providers.

• We collect registration details, including your name, email address, date of birth, and country of residence
• We record transaction data related to deposits and withdrawals, including cryptocurrency wallet addresses and bank details used via Swapped
• We track your gaming activity, including bets placed, XP earned, and game history, to administer our loyalty program and improve our services
• We log technical information such as IP address, device type, browser version, and session data for security purposes
• We retain communication records from LiveChat, email support, and our Help Center to resolve your inquiries effectively

Information From Account Verification

Our team may request identity verification documents, such as a government-issued ID or proof of address, particularly before processing larger withdrawals. We use this information solely to confirm your identity, prevent fraud, and comply with applicable anti-money laundering obligations under our Comoros license.

How We Use Your Data

We at DegenCity use the information we collect for legitimate operational, legal, and promotional purposes. Our goal is to deliver a safe, personalized, and compliant gaming environment for every player who joins Degen City.

• We use your data to process deposits and withdrawals across supported cryptocurrencies and bank transfers
• We calculate your XP, rakeback, and rank progression within our loyalty program
• We communicate important account updates, security alerts, and promotional offers such as our welcome bonus
• We analyze aggregated gameplay data to improve our slots, live casino, and sportsbook offerings
• We detect and prevent fraudulent activity, bonus abuse, and unauthorized access to your account

Legal Basis and Consent

We process your personal data based on your consent, the necessity of fulfilling our contractual obligations to you, and our legitimate interests in operating DegenCity Casino securely. Where required, we will request your explicit consent before using your data for marketing communications, and you may withdraw this consent at any time by contacting our support team.

Sharing Your Information

We do not sell your personal data to third parties. However, our Degen City platform relies on certain trusted partners to operate effectively, and we may share limited information with them under strict confidentiality obligations.

• We share transaction data with payment processors, including crypto exchanges and Swapped, to complete deposits and withdrawals
• We provide necessary information to game providers such as Evolution, Pragmatic Play, and Hacksaw Gaming to operate game sessions
• We may disclose data to regulatory authorities, including the Anjouan gaming authority, when legally required
• We share information with fraud prevention and verification services to protect our platform and our players

Cookies and Tracking Technologies

Our DegenCity website uses cookies and similar technologies to remember your preferences, maintain session security, and analyze how you interact with our games and features. You can manage cookie settings through your browser, though disabling certain cookies may affect site functionality. For more details, please refer to our separate cookie policy.

Data Security

We implement industry-standard security measures to protect your information from unauthorized access, alteration, or disclosure. Our infrastructure includes encryption protocols, secure servers, and restricted internal access controls. Despite these safeguards, no method of transmission over the internet is completely secure, and we encourage you to use strong passwords and protect your login credentials.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Transaction records and verification documents may be kept for extended periods as required by applicable financial regulations.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data held by us at DegenCity. We are committed to honoring these rights wherever applicable.

• You have the right to request access to the personal data we hold about you
• You may request correction of inaccurate or incomplete information
• You can request deletion of your data, subject to our legal and regulatory retention obligations
• You may object to or restrict certain processing activities, including marketing communications
• You can withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact our support team at support@degencity.com, and we will respond within a reasonable timeframe.

Restricted Jurisdictions

Our services are not available to residents of certain restricted countries, including the United States, United Kingdom, Australia, Spain, and others listed in our terms. If you access DegenCity Casino from a restricted jurisdiction, we reserve the right to limit or terminate your account and the associated data processing activities.

Children's Privacy

DegenCity Casino is intended exclusively for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and if we become aware that we have inadvertently done so, we will take immediate steps to delete such information.

Third-Party Links

Our platform may contain links to third-party websites, including payment providers and affiliate partners. We are not responsible for the privacy practices of these external sites, and we encourage you to review their respective policies before sharing any personal information.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices, legal requirements, or service offerings. We will notify you of significant changes through our website or via email. Your continued use of Degen City after such updates constitutes acceptance of the revised policy.

Contact Us

If you have questions, concerns, or requests regarding this privacy policy or how we handle your personal data, please reach out to us through LiveChat, our Help Center, or by emailing support@degencity.com. We are available 24/7 to assist you.