DegenCity Terms and Conditions

Welcome to DegenCity. These Terms and Conditions govern your use of our website, our games, and all services we provide. By registering an account, you confirm that you have read, understood, and agree to be bound by these terms. If you do not agree with any part of this document, you must not access or use our platform.

Eligibility and Account Registration

We only allow one account per person, household, or IP address. When you complete DegenCity registration, you confirm that you are at least 18 years old (or the legal gambling age in your jurisdiction, whichever is higher), and that gambling is legal where you reside. We reserve the right to request identity verification documents at any time, and we may suspend your account until verification is completed.

• We require accurate personal and payment information during registration
• We may refuse service to residents of restricted jurisdictions
• We reserve the right to close duplicate or fraudulent accounts

Restricted Territories

We do not accept players from Aruba, Australia, Austria, Belgium, Bonaire, Curacao, Denmark, France, French Guiana, French Polynesia, Germany, Gibraltar, Greece, Guernsey, Hungary, Iran, Isle of Man, Jersey, Liechtenstein, Lithuania, Luxembourg, Malta, Martinique, Mayotte, Myanmar, Netherlands, North Korea, Portugal, Puerto Rico, Reunion, Serbia, Slovakia, Slovenia, Spain, Sweden, United Kingdom, or the United States. We may update this list at our discretion, and it is your responsibility to confirm the legality of online gambling in your location before using our services.

Our License and Operation

DegenCity is owned and operated by 3-102-939867 Limitada, registered in Costa Rica, and we operate under a license issued by the Government of the Autonomous Island of Anjouan, Union of Comoros (license ALSI-202601025-FI1). We maintain this license to ensure our operations meet the regulatory standards required for international online gaming services.

Deposits and Withdrawals

We accept a wide range of cryptocurrencies including Bitcoin, Ethereum, Litecoin, Tron, Solana, BNB, XRP, USDT, and USDC, along with bank deposits via Swapped and gift cards via Pulse. When you make a DegenCity deposit, minimum amounts vary by currency, starting from $1 for LTC, TRX, SOL, and BNB, $2.50 for XRP, and $5 for BTC, ETH, USDT, and USDC.

For DegenCity withdrawal requests, we process most crypto payouts instantly, typically within one hour. Bank withdrawals via Swapped carry a minimum of €15. We do not impose a fixed maximum monthly withdrawal limit, though large payouts may be distributed in structured instalments, and third-party or network fees may apply. Specific method limits are displayed directly in your account.

• We verify your identity before processing first-time withdrawals
• We may request additional documentation for unusually large cashouts
• We are not responsible for delays caused by blockchain network congestion

Bonuses and Promotions

We offer a 7-day 10% cashback welcome bonus, calculated on net slot losses during your first week after registration. This bonus activates automatically once you make your first successful deposit, with no promo code required. It applies to slots only; Live Casino, Game Shows, and Bonus Buys are excluded, and a maximum of $5 per spin counts toward the net loss calculation.

Our loyalty program rewards every wager with XP based on house edge, letting you progress through ranks from Chiplet to Ace. Each rank unlocks benefits such as instant rakeback, weekly and monthly bonuses, rank-up rewards, and for VIP tiers, dedicated hosts and bespoke rewards. We also run a referral program offering 10% commission on wagers placed by referred players, and we provide a Vault feature allowing you to store part of your balance separately.

• We may modify or withdraw any bonus offer at our discretion
• We reserve the right to void winnings obtained through bonus abuse
• We do not expire rakeback or VIP bonuses once credited

Game Fair Play and Providers

We work with over 57 respected game providers, including Pragmatic Play, NetEnt, Evolution, Hacksaw Gaming, Play'n GO, and many others, offering a combined library of 6,793 games. Our platform also features DegenCity Originals such as Keno, Dice, Blackjack, Mines, Plinko, Limbo, and Blitz. We ensure that all games are independently tested for fairness and that outcomes are generated using certified random number generation technology.

We also provide a full sportsbook covering soccer, basketball, tennis, esports, and dozens of other disciplines. When you place sports bets through our platform, you agree to our market rules and settlement procedures, which are available within the sportsbook section.

Account Responsibility and Conduct

You are responsible for maintaining the confidentiality of your login credentials. We are not liable for losses resulting from unauthorized account access if you fail to secure your password. If you suspect unauthorized use of your account, you must notify us immediately via our support channels.

• You agree not to use bots, scripts, or automated tools to interact with our games
• You agree not to collude with other players or exploit technical errors
• We reserve the right to suspend accounts engaged in suspicious betting patterns

Limitation of Liability

We provide our services on an "as is" basis and do not guarantee uninterrupted access to our platform. We are not liable for any indirect, incidental, or consequential damages arising from your use of our services, including losses caused by technical failures, internet connectivity issues, or third-party payment processors.

Responsible Gambling

We are committed to promoting responsible gaming. We provide tools such as deposit limits, self-exclusion options, and reality checks to help you manage your play. If you feel that gambling is becoming a problem, we encourage you to contact our support team, and we will assist you in setting appropriate restrictions on your account.

Customer Support

Our support team is available 24/7 via LiveChat, email, and our Help Center. You can reach us at support@degencity.com for any questions regarding your account, deposits, withdrawals, or bonus terms. We aim to respond to all inquiries promptly and resolve disputes fairly.

Changes to These Terms

We reserve the right to amend these Terms and Conditions at any time. Changes take effect immediately upon posting to our website, and your continued use of our services constitutes acceptance of the revised terms. We recommend reviewing this page periodically to stay informed of any updates.

Governing Law

These Terms and Conditions are governed by the laws applicable to our licensing jurisdiction, the Autonomous Island of Anjouan, Union of Comoros. Any disputes arising from your use of our services shall be resolved in accordance with these governing provisions.